Frequently Asked Questions

jayay9 requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID and proof of your payment method (such as a screenshot of your bKash or Nagad account showing your name). KYC documents are reviewed within 24 hours in most cases. Completing KYC unlocks higher withdrawal limits and protects your account from fraud.

To reset your jayay9 password, click the "Forgot Password" link on the login page and enter the email address or mobile number registered to your account. You will receive a password reset link via email or a reset code via SMS. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact our 24/7 live chat support team for assisted account recovery.

No. jayay9 operates a strict one-account-per-player policy. Each player is permitted a single account linked to one verified identity, one mobile number, and one payment method per type (one bKash number, one Nagad number, etc.). Duplicate accounts are detected automatically. If a second account is found, both accounts may be suspended and any balances forfeited in accordance with our Terms & Conditions. If you believe you have accidentally created a duplicate, contact support immediately.

To permanently close your jayay9 account, contact our support team via live chat or email at [email protected] and submit a closure request. Any remaining balance will be returned to your verified withdrawal method before the account is deactivated. Account closure is processed within 72 hours. If you are closing your account due to gambling concerns, we strongly encourage you to consider a self-exclusion first — visit our Responsible Gaming page to learn more.

bKash deposits on jayay9 are credited to your account almost instantly — typically within 1 to 3 minutes of completing the transfer. To deposit via bKash, log in to your jayay9 account, go to the Deposit section, select bKash, enter your deposit amount, and follow the on-screen instructions to complete the Send Money transaction from your bKash app. Always use the exact reference or TrxID provided to ensure your deposit is matched correctly.

The minimum deposit on jayay9 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional KYC check to protect the integrity of your account.

The minimum withdrawal amount on jayay9 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals below this threshold cannot be processed. To ensure your withdrawal is handled smoothly, make sure your account KYC verification is complete and that you are withdrawing to the same method you used to deposit.

Nagad and Rocket withdrawals from jayay9 are typically processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted outside business hours or on national holidays such as Eid or Victory Day may take up to 12 hours. Once jayay9 approves and sends the funds, the transfer to your Nagad or Rocket wallet is near-instant. You will receive an SMS notification from your wallet provider when the funds arrive.

jayay9 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their published fee schedules — typically a small percentage of the transferred amount. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Sonali Bank, or Islami Bank may incur a nominal processing fee, which will be displayed clearly before you confirm the transaction.

Yes, jayay9 accepts Visa and Mastercard deposits for players who prefer card-based payments. Card deposits are processed securely via our encrypted payment gateway. Processing time is typically 5 to 15 minutes. Please note that some Bangladeshi banks may restrict international card transactions for online gambling platforms — if your card is declined, we recommend using bKash, Nagad, or Rocket as a reliable alternative with no such restrictions.

jayay9 offers a wide range of markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, top bowler, total sixes, total fours, and live in-play betting. Bets must be placed before the relevant event occurs — in-play markets close momentarily during key events such as wickets or over changes. All BPL bets are settled in accordance with official match results as confirmed by the relevant cricket authority. Abandoned matches or matches reduced by weather may be settled differently — full rules are available in the Sports Betting section of the site.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot machine is designed to pay back to players over a large number of spins. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. jayay9 features a large selection of high-RTP slots from Pragmatic Play, NetEnt, and Microgaming, many with RTPs above 96%. RTP is a statistical measure over time and does not guarantee results in any individual session.

Yes. All casino games available on jayay9 use certified Random Number Generator (RNG) technology, which ensures that every outcome — every card dealt, every reel spin, every dice roll — is completely random and independent of previous results. Our game providers, including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and NetEnt, are internationally certified studios subject to regular independent audits. jayay9 is committed to fair play and transparent gaming for all players in Bangladesh.

Yes. jayay9 is fully optimised for mobile play on both Android and iOS devices. The entire platform — including slots, live casino tables, cricket betting, and account management — is accessible directly through your mobile browser without any app download required. The mobile experience is designed to be smooth and responsive even on standard 4G connections, which is the most common connection type among players in Dhaka, Chittagong, and across Bangladesh.

jayay9's live casino section is powered by Evolution Gaming and Ezugi, offering a broad selection of real-time table games streamed from professional studios. Available titles include Live Baccarat, Live Roulette (European and Lightning variants), Live Blackjack, Live Teen Patti, Live Andar Bahar, Live Dragon Tiger, and game show titles such as Crazy Time and Monopoly Live. New live tables are added regularly — the full live casino catalogue can be browsed in the jayay9 Casino section.

jayay9 offers new players a welcome deposit bonus on their first deposit. The bonus is credited as bonus funds to your account upon making a qualifying deposit. To activate the welcome bonus, ensure you opt in via the promotions page before making your first deposit. Minimum deposit thresholds and eligible payment methods apply. Full terms, including wagering requirements and eligible games, are available on the jayay9 promotions page.

A wagering requirement (also called a rollover or playthrough requirement) means you must wager your bonus funds a specified number of times before you can withdraw winnings derived from them. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Always check the specific terms for each promotion on jayay9.

Yes. jayay9 regularly offers free spins as part of welcome packages, reload bonuses, and game-specific promotions tied to newly launched slot titles from providers such as Pragmatic Play and NetEnt. Free spins winnings are credited as bonus funds subject to wagering requirements before withdrawal. Free spins promotions are time-limited — check the promotions page on jayay9 regularly to ensure you do not miss active offers.

The jayay9 VIP programme rewards consistent players with tiered benefits that increase as you move through the programme levels. Points are earned automatically as you wager on eligible games. Higher VIP tiers unlock benefits including faster withdrawals, dedicated account managers, exclusive reload bonuses, higher deposit and withdrawal limits, and invitations to special tournaments. VIP status is reviewed periodically based on activity. Visit the VIP page for the full tier breakdown and current benefits.

jayay9 is a safe online gaming platform that uses 256-bit SSL encryption to protect all player data and financial transactions. All games are supplied by certified international game studios that use audited RNG technology to guarantee fair outcomes. jayay9 operates responsible gaming policies including age verification, self-exclusion tools, and deposit limits. Player funds are held separately from operational funds to ensure your balance is protected at all times.

jayay9 operates as an international online entertainment platform accessible to players in Bangladesh. The legal landscape around online gambling in Bangladesh is complex and subject to change. jayay9 strongly recommends that every player review the applicable laws in their own jurisdiction before registering and placing any bets. By creating an account, players confirm that they are accessing the platform legally under the laws applicable to them. jayay9 does not make any representation regarding the legal status of gambling in any specific jurisdiction.

The minimum age to register and play on jayay9 is 18 years old. This is a firm, non-negotiable policy. All players are required to verify their age as part of the KYC process before deposits or withdrawals are permitted. Any account found to belong to a person under 18 will be immediately suspended and any balance forfeited. If you share a device with younger household members, please keep your jayay9 credentials private and consider using your device's parental controls to block access to gambling websites.

To self-exclude from jayay9, log in to your account, go to Account Settings, and select the Responsible Gaming section where you can activate a self-exclusion for a fixed period or permanently. Alternatively, contact our 24/7 support team via live chat or at [email protected] and request a self-exclusion directly — no reason is required. Self-exclusions take effect within 24 hours. During the exclusion period you will be unable to log in or place bets. For more details visit our Responsible Gaming page.

Deposit limits on jayay9 can be set directly in your Account Settings under the Responsible Gaming section. You can choose a daily, weekly, or monthly deposit cap in BDT. Reductions to your deposit limit take effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this gives you time to reconsider. If you need help setting up deposit limits, our support team is available 24/7 via live chat.