jayay9 is committed to protecting the privacy and personal data of every player. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and the rights you hold over your own information.
All data transmitted between your device and jayay9 servers is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.
jayay9 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data exists to provide you with a better gaming experience — nothing else.
We collect only the data strictly necessary to operate your account, process payments, and comply with responsible gaming obligations. No unnecessary profiling. No excessive data retention beyond what the law or operations require.
As a jayay9 player, you have the right to request a copy of all personal data we hold about you at any time. Submit a Data Subject Access Request to our support team and we will respond within 30 days.
You may request deletion of your personal data subject to our legal retention obligations. When an account is closed and retention periods have elapsed, all personal identifiers are removed from our active systems.
jayay9 uses cookies solely to maintain your session, remember your preferences, and analyse platform performance in aggregate. We do not use third-party advertising cookies or sell browsing data to ad networks.
jayay9 takes your privacy seriously. This Policy has been written to be as clear and specific as possible about our data practices — not as a formality, but because we believe our players deserve to understand exactly what happens to their information when they use our platform.
The jayay9 platform is an online casino and sports betting service operated for players based in Bangladesh. In the course of operating this service, we necessarily collect and process certain categories of personal data. This Policy explains each category of data, the purpose for which it is processed, the legal basis on which we rely, and the safeguards we apply to protect it.
We do not use your data to build advertising profiles. We do not sell your data to data brokers. We do not share your data with third parties except where required to deliver the service you have contracted with us for, or where we are required to do so by applicable law or regulatory obligation.
For the purposes of applicable data protection law, jayay9 is the data controller in respect of the personal data of players who use the jayay9 platform. As data controller, jayay9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data protection enquiries, Subject Access Requests, and requests to exercise your rights under this Policy should be directed to the jayay9 data protection contact at [email protected]. We aim to respond to all data-related requests within 30 calendar days of receipt.
jayay9 collects personal data in three primary ways: data you provide to us directly, data we collect automatically as you use the platform, and data we receive from trusted third-party partners. The table below summarises each category.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration |
| Identity Documents | NID card, passport, driving licence, proof of address | KYC verification process |
| Payment Data | bKash / Nagad / Rocket / Upay account number, bank account details, card last four digits | Deposit & withdrawal processing |
| Support Data | Contents of live chat messages and emails sent to our support team | Customer support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit preferences, cooling-off requests | Responsible gaming tool usage |
| Data Category | Specific Data Points |
|---|---|
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution |
| Usage Data | Pages visited, session duration, game titles accessed, bet history, navigation path |
| Transaction Data | Deposit amounts, withdrawal requests, bonus activations, wagering history |
| Cookie Data | Session tokens, preference cookies, analytics identifiers (see Section 9) |
We may receive supplementary data about you from the following categories of third-party sources:
jayay9 processes your personal data only for specific, documented purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or being required to do so by law.
For each category of data processing, jayay9 relies on one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and service delivery | Performance of a contract with you |
| KYC and age verification | Legal obligation; performance of contract |
| Payment processing | Performance of a contract with you |
| Fraud prevention and anti-money laundering | Legal obligation; legitimate interests |
| Responsible gaming tool enforcement | Legal obligation; vital interests of the data subject |
| Customer support records | Legitimate interests; performance of contract |
| Platform analytics (aggregated) | Legitimate interests |
| Marketing communications | Consent (opt-in) |
| Regulatory record retention | Legal obligation |
jayay9 does not sell, rent, or trade your personal data. We share data only with the categories of third party listed below, and only to the minimum extent necessary for the stated purpose.
We engage trusted third-party service providers to help us operate the platform. These providers act as data processors under our instruction and are contractually bound to process your data solely for the purposes we specify and to implement appropriate security measures. Categories of service provider include:
jayay9 may disclose your personal data to government authorities, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or regulatory obligation. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify you of the disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of all or substantially all of the assets of jayay9, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.
Some of the third-party service providers engaged by jayay9 operate servers or data centres outside Bangladesh. Where your personal data is transferred to a country that does not provide an equivalent level of data protection to that available in Bangladesh, jayay9 will implement appropriate safeguards to protect your data, which may include:
By creating a jayay9 account and using the platform, you acknowledge that your personal data may be processed in countries outside Bangladesh subject to the safeguards described above.
jayay9 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or regulatory obligation. The table below provides indicative retention periods for the main categories of data we hold.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| KYC documents | Duration of account + 5 years after closure | Anti-money laundering obligation |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping obligation |
| Customer support records | 3 years from last interaction | Legitimate interests; dispute resolution |
| Responsible gaming records | Duration of account + 5 years | Legal obligation; player protection |
| Technical and usage logs | 12 months from collection | Platform security and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent |
When a retention period expires, the relevant personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
jayay9 uses cookies and similar tracking technologies on the platform to ensure the site functions correctly, to remember your preferences, and to understand how players use the platform in aggregate. We do not use cookies to track your browsing activity across unrelated third-party websites.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, secure your account, enable payment processing | Session / up to 24 hours |
| Functional Cookies | Remember your language preferences, display settings, and game lobby filters | Up to 12 months |
| Analytics Cookies | Collect anonymised aggregate data on page visits and game performance to improve the platform | Up to 12 months |
| Security Cookies | Detect fraudulent sessions, prevent cross-site request forgery, support two-factor authentication | Session |
Essential and security cookies are required for the platform to function and cannot be disabled. You may control functional and analytics cookies through your browser settings. Please note that disabling certain cookies may affect your experience on the platform — for example, your login session may not persist between visits.
jayay9 does not place third-party advertising cookies on your device. We do not participate in real-time bidding advertising networks, do not share cookie identifiers with ad exchanges, and do not use your browsing behaviour to serve you personalised advertisements on other websites or platforms.
As a player whose data is processed by jayay9, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
The jayay9 platform is strictly intended for adults aged 18 years and above. jayay9 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, we will immediately suspend the account, delete all associated personal data to the extent required by law, and forfeit any balance in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that a minor in your care has created a jayay9 account, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your notification. We take underage gambling prevention extremely seriously and cooperate fully with any legitimate request to identify and close underage accounts.
jayay9 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, jayay9 will notify affected players without undue delay and will take all reasonable steps to contain the breach and prevent recurrence.
The jayay9 platform may contain links to third-party websites — for example, links to game provider demonstration pages or payment partner information pages. jayay9 is not responsible for the privacy practices or content of any third-party website. We recommend that you review the privacy policy of any external site you visit before providing any personal information to that site.
The presence of a link to a third-party site on the jayay9 platform does not constitute an endorsement of that site's privacy practices or data handling standards.
jayay9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When a material change is made to this Policy, we will notify registered players by email to the address associated with their account no fewer than 7 days before the change takes effect.
The most current version of this Privacy Policy is always available at jayay9.app/privacy-policy and is identified by the effective date displayed at the top of the document. Your continued use of the jayay9 platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
If you do not agree with the changes made to this Policy, you should cease using the platform and contact support to request voluntary account closure before the effective date. Data collected prior to your account closure will be retained only for as long as required under applicable legal and regulatory obligations, as set out in Section 8 of this Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jayay9 handles your personal data, please contact us through the following channels:
For formal data protection requests — including Subject Access Requests, erasure requests, and objections to processing — please submit your request in writing via email to the address above, clearly stating the nature of your request and the email address associated with your jayay9 account. We will acknowledge receipt within 5 business days and respond substantively within 30 calendar days.
We take every reasonable step to protect your personal information. If you have any privacy concerns or would like to exercise your data rights, our support team is ready to assist 24/7. You can also explore our full suite of games with complete peace of mind.
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